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Claims

Ensuring your rights and our responsibilities

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Legal Claims

At TLM (Trucking and Logistics Movers) we are committed to providing exceptional services while upholding the highest standards of legal and ethical practices. Our Legal Claims page is designed to address any concerns or issues that may arise from the services we offer. We believe in transparency, accountability, and fair resolution of claims to ensure the satisfaction and trust of our clients.

1. Introduction

Our company offers a range of logistics and transportation services designed to meet the diverse needs of our clients. These services include Sustainable Transportation, Logistics Management, Efficient Customs Clearance, Procurement Logistics, Technology Integration, and Supply Chain Analytics. Despite our best efforts, we understand that disputes and claims can occasionally occur. This page outlines the process for lodging a claim and the steps we take to resolve any issues.

2. Types of Claims

2.1 Service Delivery Issues

  • Delays in transportation or delivery.
  • Damage to goods during transit.
  • Mismanagement of warehousing and distribution processes.

2.2 Customs and Regulatory Compliance

  • Issues arising from customs clearance processes.
  • Non-compliance with sustainable customs practices.

2.3 Procurement and Supply Chain

  • Discrepancies in sourced materials.
  • Environmental and ethical concerns related to procurement.

2.4 Technology and Data

  • Real-time tracking and visibility issues.
  • Data inaccuracies in supply chain analytics.

3. Filing a Claim

To file a claim, please follow these steps:
  1. Contact Us: Reach out to our customer service team via email at claims@TLMgh.com or call us at +233 (24) 355 5954.
  2. Provide Details: Include all relevant details such as your name, contact information, service details, and a description of the issue.
  3. Supporting Documents: Attach any supporting documents such as delivery receipts, photographs of damaged goods, or correspondence related to the claim.

4. Claim Resolution Process

4.1 Acknowledgement

We will acknowledge receipt of your claim within 2 business days.

4.2 Investigation

Our team will conduct a thorough investigation, which may include reviewing service records, interviewing staff, and examining physical evidence.

4.3 Resolution

Based on our findings, we will provide a resolution within 14 business days. Possible resolutions include refunds, service credits, repairs, or replacements.

5. Your Rights and Our Responsibilities

We are committed to protecting your rights as a consumer and ensuring that our responsibilities as a service provider are met. Our legal claims process is designed to be fair, transparent, and efficient. We strive to resolve all claims to the satisfaction of our clients while adhering to applicable laws and regulations.

6. Contact Information

For any legal claims or related inquiries, please contact us at:
Email: claims@TLMgh.com
Phone: +233 (24) 355 5954

Thank you for choosing TLM We value your business and are dedicated to providing the highest level of service and support.